Phone line hasn't been activated

Jonaiz Posts: 2

I ported from videotron on the 26. I got the sms to confirm the port.

Since then my videotron sim has disabled, and my fizz sim is still not working going on 2 days. I opened a ticket and I get no status updates regarding this issue.

How do I escalate this issue to get my line working, all the customer service doesn't seem to be helpful.

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