lost my home

Ahmad A. #35143 · June 2021

Hello

On June 5th I lost my home because my home the fire burnt down the whole building,

I've canceled the internet service, and return the wifi modem

my question is I'm moving to a new address, in this situation I have to pay for the installation and the modem again.

Best Regards

Idefizz · June 2021

Hi @Ahmad A. #35143

terribly sorry for the tragedy you're currently in.

First of all you only pay for the modem if it is not returned or returned late or damaged. There is no rental fee per say.

If you pay for an installation, it's either because:

you chose a VIP installation, which you probably do not need now you know how it works (and the forum is helpful)
you are relocating an outlet, which hardly applies to you, eh?

Even people moving are not paying for the move.

So if your account was closed, you could simply be considered a returning client. So proceed with the installation and the system should notify you of any exceptional cases. You can always refuse and stop at any time.

In any case, do not hesitate to chat with Fizz. It's relatively quick:

Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
Look bottom right for the big ❔ question mark in a green bubble.
Click it, options will be displayed
Choose "💬 Chat"
Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
Submit your question with possibly a relevant screenshot or modem photo
After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.

ALTERNATIVELY, try leaving a message on Facebook Messenger (https://www.facebook.com/fizzca), iMessage or Twitter private. The advantages of Fizz tool are the management of waiting times and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.

The WhatsApp way has been described in "How to contact Fizz on WhatsApp?" at https://forum.fizz.ca/en/discussion/comment/6568069