New purchased phone not appearing in "Order History"
Hello,
Yesterday, I purchased a Fizz phone through Paybright and everything seemed to work fine. I wanted to track the shipment of my phone, but for some reason, the purchase does not appear in Fizz's order history and there is not trace or confirmation from Fizz that I actually purchased the phone, I only have the confirmation from Paybright. Can someone tell me if this is normal ? If it is, how can I track my package ?
Thank you !
Best Answer
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Hello @vlicci
Did the order finally show up in your account?
Fizz can see phone orders but a tracking number is only set to clients when it reaches the "On route" step. Chat with Fizz to confirm the order took place and it is only resting in a warehouse.
The delivery is done by one of Fizz delivery partners, Fedex or Planète Courrier. More on that: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered
Having no trace is not unheard of in the forum. But you should now have a PayBright account. Maybe you have some relevant details there:
How do I access my Paybright account?
Once you’ve completed a transaction with PayBright, you can access your account here. If you have any questions or trouble logging in, please contact PayBright.
Source: https://fizz.ca/en/faq/how-does-financing-paybright-work#3
Also if your request as not been confirmed, this Fizz page suggests you write PayBright: https://fizz.ca/en/faq/how-does-financing-paybright-work#5
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Answers
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As @Idefizz correctly mentioned, tracking only becomes available once the phone is on its way. The only thing I can imagine is that that Fizz is still waiting for confirmation from Paybright. It could also be a simple display error. best thing would probably be to reach out to support directly. They are able to pull all the information directly.
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