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BrianGreen
BrianGreen Posts: 1 ✭✭
in My Mobile

Hello,


I am thinking about porting our numbers to Fizz (we live in Bell's Corners) but one of our phones has a 416 number on it, even though the address is Ottawa. Can this number be moved over?


Thanks,

Brian

Best Answer

  • Idefizz
    Idefizz Posts: 2,999 ✭✭
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    I'd say the 416 is not covered since it is a regional code associated with Toronto thus outside the subscription area.

    Bell's Corners is very well covered and part of the subscription area tho, according to the coverage map.

    Also

    • Only mobile numbers coming from the province of Quebec or the Ottawa region can be transferred.

    • Only numbers from the Fizz subscription area can be transferred to Fizz. If your number starts with an area code outside the subscription area, your number cannot be transferred.


    Source: https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz

    I suggest you take a few minutes to confirm 100% by chatting with Fizz.


    To chat:

    1. Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
    2. Look bottom right for the big ❔ question mark in a green bubble.
    3. Click it, options will be displayed
    4. Choose "💬 Chat"
    5. Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
    6. Submit your question with possibly a relevant screenshot or modem photo 
    7. After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.

    ALTERNATIVELY, try leaving a message on Facebook Messenger (https://www.facebook.com/fizzca), iMessage or Twitter private. The advantages of Fizz tool are the management of waiting times and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.

    The WhatsApp way has been described in "How to contact Fizz on WhatsApp?" at https://forum.fizz.ca/en/discussion/comment/6568069

    Bulle de clavardage (en-watermarked+).gif


Answers

  • Zenthar
    Zenthar Posts: 517 ✭✭
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    If Fizz is not able to transfer your number, but you'd really like to keep it, one option could be too switch that number to a voip service such as voip.ms and then just forward call to your new mobile number.

  • StefanM
    StefanM Posts: 1,453 ✭✭
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    I don't think 416 is covered since it is not an Ottawa Area Code.

This discussion has been closed.

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