Port in from virgin

lucille Posts: 1 ✭✭


I asked a port in from virgin to fizz, fizz says i have the wrong imei, i got it changed at virgin, still refused, what can i do too reach fizz to get this reolved ?

Best Answer

  • Idefizz
    Idefizz Posts: 3,001 ✭✭
    Answer ✓

    Hi @lucille

    Chat bubble is the best tool to reach Fizz but I list other ways as well. This forum is mostly for mutual help between customers.


    To chat:

    1. Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
    2. Look bottom right for the big ❔ question mark in a green bubble.
    3. Click it, options will be displayed
    4. Choose "💬 Chat"
    5. Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
    6. Submit your question with possibly a relevant screenshot or modem photo 
    7. After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.

    ALTERNATIVELY, try leaving a message on Facebook Messenger (https://www.facebook.com/fizzca), iMessage or Twitter private. The advantages of Fizz tool are the management of waiting times and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.

    The WhatsApp way has been described in "How to contact Fizz on WhatsApp?" at https://forum.fizz.ca/en/discussion/comment/6568069

    And welcome to Fizz! 😎🌞


  • Talbotino
    Talbotino Posts: 6 ✭✭

    Hi !

    You can live chat with Fizz by clicking the question mark at the bottom right hand corner of the screen.

    Have a great day!

  • Dgjf
    Dgjf Posts: 3,123 ✭✭

    On your virgin account you can see the current IEM who is link to it. Just copy and paste it. I was a virgin client before Fizz and no problem when i made the transfert.

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