Port in from virgin

lucille

Hi

I asked a port in from virgin to fizz, fizz says i have the wrong imei, i got it changed at virgin, still refused, what can i do too reach fizz to get this reolved ?

Idefizz

Hi @lucille

Chat bubble is the best tool to reach Fizz but I list other ways as well. This forum is mostly for mutual help between customers.

 

To chat:

1. Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
2. Look bottom right for the big ❔ question mark in a green bubble.
3. Click it, options will be displayed
4. Choose "💬 Chat"
5. Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
6. Submit your question with possibly a relevant screenshot or modem photo 
7. After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.

ALTERNATIVELY, try leaving a message on Facebook Messenger (https://www.facebook.com/fizzca), iMessage or Twitter private. The advantages of Fizz tool are the management of waiting times and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.

The WhatsApp way has been described in "How to contact Fizz on WhatsApp?" at https://forum.fizz.ca/en/discussion/comment/6568069

And welcome to Fizz! 😎🌞

Talbotino

Hi !

You can live chat with Fizz by clicking the question mark at the bottom right hand corner of the screen.

Have a great day!

Dgjf

On your virgin account you can see the current IEM who is link to it. Just copy and paste it. I was a virgin client before Fizz and no problem when i made the transfert.