Deleting account before activation

Smsmsm
Smsmsm Posts: 1

Hello

I would like to cancel my account with Fizz internet that I opened 12 hours ago. Please note I have not received a modem yet nor do I have a planned appointment with the technician. My services are not activated, but I received a payment on my credit card.

When I got to manage plan, I only see the option of booking an appointment. There is no option to remove the account or plan.

May I please get some help deleting my account and plan, and removing the fees on my credit card?

thank you!

Best Answer

  • Idefizz
    Idefizz 🌈💰️🌞════⇒2GB➕💲50 ► REFERRAL CODE ► LRYiH ◄ CODE RÉFÉRENCE ◄ 50💲➕2Go ⇐═════≤2021-07-15🎁✔️Posts: 1,990
    Accepted Answer

    Look to me this is a display issue. If I were you, I'd chat with Fizz to make sure and not miss a good opportunity.

    The first charge *IS* the first monthly payment. This is as expected and done upon scheduling an installation appointment.

    Your first monthly payment will be charged to your credit card when you subscribe. Your payment cycle, however, will start with the delivery of your Fizz Wi-Fi modem. This means the amounts of your next monthly payments will be automatically charged to your credit card each month, 24 hours before the date on which you received your Fizz Wi-Fi modem.

    Source: https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet#7

    If the unsubscribe button is not present, I believe the only option is to contact the support by chat.


    To chat:

    Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services

    1. Look bottom right for the big ❔ question mark in a green bubble.
    2. Click it, options will be displayed
    3. Choose "💬 Chat"
    4. Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
    5. Submit your question with possibly a relevant screenshot or modem photo 
    6. After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.

    ALTERNATIVELY, try leaving a message on Facebook Messenger (https://www.facebook.com/fizzca), iMessage or Twitter private. The advantages of Fizz tool are the management of waiting times and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.

    The WhatsApp way has been described in "How to contact Fizz on WhatsApp?" at https://forum.fizz.ca/en/discussion/comment/6568069


Answers

  • montyman77
    montyman77 Posts: 6

    Have you tried contacting the online chat?

    Contact us | Fizz

    Since this is not a typical situation the online options are not prepared for this

    It's unfortunate that you need to cancel without even trying the service

This discussion has been closed.