Sim card

sdugas
sdugas Posts: 2 ✭✭
in My Mobile

I did not received my Sim card. the delivery service said that it was stuck to my door but I don’t see it. Can you send me another one?

Best Answer

  • Idefizz
    Idefizz Posts: 2,997 ✭✭
    Answer ✓

    Hello @sdugas

    Chat with Fizz to explain the situation and issue a refund request.

    They should invite you to get a new card in the meantime. 2 ways to do that:


Answers

  • StefanM
    StefanM Posts: 1,453 ✭✭

    You will have to send Fizz support a message and explain the situation. They can easily sort it for you (My settings—>Contact Forms—>Green Chat Bubble)

    Alternatively, you can also go to a Couche Tard (in Québec seulement) and buy the SIM card in the store directly. In this case Fizz will just refund you the money.

This discussion has been closed.

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