Is my mobile plan cancelled?
Im with fizz for my mobile since march and i always pay on time. Now i cannot find my mobile plan in my account...its as if i have no mobile plan with you...but its impossible i paid my bill may 19...
So where is my plan and why am i having so much trouble with my internet???
Its quite frustrating
Best Answer
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If you're still able to call/text/surf it is probably only a display bug, the plan itself must be active.
If it is a session issue, make sure you expressly log out and log back in.
Alternatively try with in incognito mode, or with a different browser, even a different device.
Chat with Fizz to have a prompt and clear idea of what is happening. This forum is more for help between clients like you.
To chat:
- Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
- Look bottom right for the big ❔ question mark in a green bubble.
- Click it, options will be displayed
- Choose "💬 Chat"
- Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
- Submit your question with possibly a relevant screenshot or modem photo
- After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.
ALTERNATIVELY, try leaving a message on Facebook Messenger (https://www.facebook.com/fizzca), iMessage or Twitter private. The advantages of Fizz tool are the management of waiting times and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.
The WhatsApp way has been described in "How to contact Fizz on WhatsApp?" at https://forum.fizz.ca/en/discussion/comment/6568069
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