Internet reactivation planned for June - Amount charged in May, looks wierd
I recently reactivated my Internet plan.
I cancelled my Internet plan last March when I sold my house and I am getting prepared to move in my new house on June 30th. I chose to do the installation by myself but it seems I had to plan the visit of a technician even in this case. So, I have a visit planned next June 30 but I've been charged 51,74$ (in May) on my credit card. It is the exact amount of my plan (45+tx) but when I look at the order details, it says Modem Wi-FI.
Is this a new procedure to pay for the modem? I can't recall having been charged for this when I had my first Internet plan with Fizz and I had to return it in March. Also, it's kinda wierd that it's the amount of my monthly plan. What should I do?
Best Answer
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Just enjoy 😊
The tech delivers the modem, being self installed or a VIP install (in non covid time).
The charge is normal and is for the internet service (there is no charge for installation visit when non VIP), see the excerpt:
Your first monthly payment will be charged to your credit card the day you subscribe. Your monthly payment cycle, however, will start with the delivery of your Fizz Wi-Fi modem.
Source: point 5 of page https://fizz.ca/en/internet/how-it-works
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Answers
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Thank you so much Idefizz for the quick and complete answer!
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