Can't receive SMS.

Ap1

Hi,

I just moved my SIM card to a new phone (the previous phone is broken) and I'm unable to receive SMS. I can make/receive calls, I can send SMS just fine but not receive them.

How can I fix this?

A.p

Idefizz

Testing with a different phone tells me either you:

• just got your mobile plan activated (in which case SMS can take up to 24 hours to be functional)
• or you simply do not have SMS in your mobile plan.

Otherwise check the troubleshooting steps at https://fizz.ca/en/faq/i-cant-send-or-receive-text-messages, namely:

• Restart your phone
• Do you use a native application?
• Have you reached maximum capacity?
• Enter the number manually
• Is the phone blocking text messages?
• Install the most recent software update
• The number to the SMSC is configured ok?

Ap1

Well, I tried again, going on the SMS app picked up the phone number, then started a loading screen (full black with a moving circle), the phone rebooted and now SMS are received.

StefanM

Which phone model is it? The it’s Idefizz listed are a good starting point. If all of this fails and the phone is compatible with the Fizz network (which apparently it is), contact support. They might be able to help you! Bonne chance :)

Ap1

I've tested further since I have access to two phones on Fizz including the problematic one. Here's an overview of the situation.

SIM1 | Xiaomi Mi 9T

SIM2 | Initially in an iPhone 6 (broken), SIM transferred in the Xiaomi Mi 9T temporarily, then transferred in a Xiaomi Redmi Note 10

SIM1: Tested working in both phones for SMS in and out.

SIM2: Tested on both phone, same situation: Calls in/out are OK, SMS out is OK but SMS in doesn't work.

Both SIMs have been active and working fine for more than 1 year.

I have restarted the phone, configured the SMSC, etc.

Idefizz

If there is no software block, and the non-reception is from different senders then I'd suggest you chat with Fizz.