How can I transfer my current plan on my new fizz card?

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Eraste
Eraste Posts: 1 ✭✭
in My Mobile

Hello, I lost my phone and I bought a new fizz card, then I heard that you need to contact the customer service to help you do that. I can't really find where to go. Can you help me please. Thanks

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  • Idefizz
    Idefizz Posts: 2,999 ✭✭
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    Maybe you can do it yourself in your plan, Manage Plan, then Change SIM Card:

    image.png


    In doubt it is never a bad idea to chat with Fizz:

    • Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
    • Look bottom right for the big ❔ question mark in a green bubble.
    • Click it, options will be displayed
    • Choose 💬 "Chat"
    • Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
    • Submit your question with possibly a relevant screenshot or modem photo 
    • After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.

    ALTERNATIVELY, try leaving a message on Facebook Messenger (https://www.facebook.com/fizzca), iMessage or Twitter private. The advantages of Fizz tool are the management of waiting times and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.

    The WhatsApp way has been described in "How to contact Fizz on WhatsApp?" at https://forum.fizz.ca/en/discussion/comment/6568069

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