3$ price increase turned out to be an almost 5$ increase

SittingRam Posts: 319 ✭✭

Like many, I got an email from fizz notifying me that my mobile service would go up 3$. Today when the funds came out of my credit card, the exact increase was 4,60$ more than what I had always paid (35,60$ before, and 40,20$ now). Even after accounting for taxes, this does not add-up.

This is quite disappointing from a company that prides itself on being transparent.

Has anyone had the same issue?

Best Answer

  • Dgjf
    Dgjf Posts: 3,052 ✭✭
    Answer ✓

    Check the history of transaction and compare. You will see if they have a real error.

    Do you take all in account (Bonus, taxes, ect)


  • Faelirya
    Faelirya Posts: 415 ✭✭

    When you go on your mobile plan, is the price correct (old price+3$ ?)

  • StefanM
    StefanM Posts: 1,451 ✭✭

    It shouldn’t go up more than they told you. As mentioned compare the prices without taxes and see whether there has been an error on Fizz’s part. If that is the case, please contact them via chat support.

  • ColinCreado
    ColinCreado Posts: 133 ✭✭

    the difference isn't tax, did you check that your perks are properly applied if you previously has a $2 perk?

This discussion has been closed.