Desjardins

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Roselyne
Roselyne Posts: 1 ✭✭
in Phones

Hi ! Fizz ask me to put my username and my password of desjardins. But after they ask me to start all over again. They don’t say that it doesn’t work just that my time was pass et I have to start again. Anyone can help me ? Thanks !

Answers

  • Idefizz
    Idefizz Posts: 2,999 ✭✭
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    Your Desjardins banking account password? How was this asked?

    I don't know of any Desjardins direct billing with Fizz. Fizz works with few prepaid card or some credit cards. Source: https://fizz.ca/en/faq/what-payment-methods-can-i-use


    I'd call Desjardins right away with the phone number on your card or chat with Fizz. This seems highly abnormal.


    To chat:

    1. Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
    2. Look bottom right for the big ❔ question mark in a green bubble.
    3. Click it, options will be displayed
    4. Choose 💬 "Chat"
    5. Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
    6. Submit your question with possibly a relevant screenshot or modem photo 
    7. After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.

    ALTERNATIVELY, try leaving a message on Facebook Messenger (https://www.facebook.com/fizzca), iMessage or Twitter private. The advantages of Fizz tool are the management of waiting times and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.

    The WhatsApp way has been described in "How to contact Fizz on WhatsApp?" at https://forum.fizz.ca/en/discussion/comment/6568069

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  • Zenthar
    Zenthar Posts: 517 ✭✭
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    Fizz doesn't ask any backing info, just basic credit card info like any payment. If you were asked for more call Desjardins ASAP you most probably got phished (this is BAD).

  • Faelirya
    Faelirya Posts: 425 ✭✭
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    Probably a scam. Did you enter any info ? If yes, contact your bank right away.

    Was it in a email? I think you can show it to Fizz so they can warned others

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