The down and upstream lights are blue after plugging off the modem

vahid J.
vahid J. Posts: 3 ✭✭


I plugged off the modem and after that my modem has not worked and the power light is green but up and downstream arrows are blue and other lights are white. Do you know how I can fix it?

I tried to reset the modem and again it didn't work as same as plugging off.

It is disappointing that this company doesn't have a customer service phone number to call them and ask question immediately. Maybe someone has an important meeting and this situation will be stressful😠😠

Best Answer

  • Fizzy
    Fizzy Posts: 11,077 ✭✭
    Answer ✓

    Hi vahid J.,

    Please leave the modem plugged in for at least 20 minutes, in case there is automatic firmware update that needs to be applied.

    If the orange light remains lit after 20 minutes, your modem may need to be replaced.

    You can Live Chat with customer support at any time:

    1. Connect to your Fizz account by clicking « Login » in the top right corner at
    2. Any ad blockers in your browser should be disabled.
    3. Open a Fizz help page like this one:
    4. The green chat bubble should appear after a few seconds in the bottom right corner.

    More information available here:


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