How long does it take to free up a home address for an other account to signup for home internet?

marc T. 77410
marc T. 77410 Posts: 1 ✭✭
in Internet

Yesterday I signed up to Fizz home internet with the wrong account, Fizz customer support told me to cancel the subscription and signup on my other account. It's been a couple hours but my profile still says "Activation Pending" even after I cancelled the subscription and the installation request.

Not only that when trying to signup on my proper account I get a message saying that an other subscriber is already at this home address and it can't be used.

How long is it going to take for "Activation Pending" to go away?

Best Answer

  • Fizzy
    Fizzy Posts: 12,175 ✭✭
    Answer ✓

    Hi, your change should take effect within 24 hours.

    So please check and try again tomorrow.

    If the situation persists after 24 hours, you can contact Fizz support.

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