Internet Connection Issues
Hello,
The past few days I have been receiving "unstable internet connection" while using the internet. I have the 60mbps plan, but my webpages have been loading slowly and I have been having difficulties connecting to Zoom meetings.
Would there be a way for me to contact a customer service representative about this?
Thank you,
Hope
Best Answer
-
You can use the regular chat/messenger functions, explained on this page:
I would start with Videotron speedtest and dslreports speedtest to get a sense of your connection speed.
Zoom instability could be caused by competition for your internet connection, as the bufferbloat (aka latency/jitter) is far worse than it needs to be. Updates or A/V definitions downloading automatically could disrupt the flow.
The first thing to do would be to check for a stable connection.
Technical support can tell you how the modem connection has been performing, but you need to go through chat/messenger.
You can get some of the technical details here:
The short answer is that can't control latency/jitter on the Fizz modem without a separate router.
But they could if they chose to.
0
