I just order a Samsung Galaxy A32 with paybright but I didn't have a confirmation of my order!

Nina

Hi ! I am and I just order a new phone : Samsung Galaxy A32 5G.

Can I please have more information about it.

Did my order work?

If so when will I receive it?

Idefizz

Having no trace is not unheard of in the forum. But you should now have a PayBright account. Maybe you have some relevant details there:

How do I access my Paybright account?

Once you’ve completed a transaction with PayBright, you can access your account here. If you have any questions or trouble logging in, please contact PayBright.

Source: https://fizz.ca/en/faq/how-does-financing-paybright-work#3

Also if your request as not been confirmed, this Fizz page suggests you write PayBright: https://fizz.ca/en/faq/how-does-financing-paybright-work#5

[...] and the fact that I can not contact directly a Fizz Support.

Fizz does not have a phone number to reach them, but you can chat with them directly though:

1. Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
2. Look bottom right for the big ❔ question mark in a green bubble.
3. Click it, options will be displayed
4. Choose "Chat"
5. Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
6. Submit your question with possibly a relevant screenshot or modem photo 
7. After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.

ALTERNATIVELY, try leaving a message on Facebook Messenger (https://www.facebook.com/fizzca), iMessage or Twitter private. The advantages of Fizz tool are the management of waiting times and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.

Idefizz

Hello @Nina

I believe you should see it in your Order History in your account at https://zone.fizz.ca/dce/customer-ui-prod/#/account/order .

You have some relevant and important information about deliveries at:

• https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered
• https://fizz.ca/en/faq/order-history

Some clients reported delivery in a matter of days, some in a few weeks. Your miles may vary.

Nina

No precisely! I have no trace of my order and yet I entered my data to paybright and I'm worried, will they charge me while I have no proof of my order and no phone?

I don't understand... and I lost trust on Fizz and the fact that I can not contact directly a Fizz Support.

Please someone can tel me what is going on? I don't want to purchased the same phone Thrice!

First Time - Bug

Second Time - After enter my bank data in paybright... Nothing : no email / no change in my fizz account