Credit card suspended

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Nidhu
Nidhu Posts: 1 ✭✭
in Internet

Hi! My credit card got suspended, therefore I could not make my monthly payment. I updated my method of payment and the payment got proceeded on my new credit card. However, my account is still suspended and the home internet service is not working.

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  • Idefizz
    Idefizz Posts: 2,999 ✭✭
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    Once your payment method has been updated in your Fizz account, make sure you associated it to each plan you want to pay with that card. That is not done automatically. To associate your payment method to each of your plans:

    1. Log into your Fizz account.
    2. Select the plan, and click on Manage/Payment method

    Usually it takes a few hours (2h according to this page) before they can confirm it, then after that restarting the devices should do it.

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