Price Ajustment

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kun Z.
kun Z. Posts: 4 ✭✭
in Internet

Hi there,

As I see the monthly fee is lower on the website with my current plan. Can I ask for a price adjustment?

Kind regards

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  • kun Z.
    kun Z. Posts: 4 ✭✭
    Answer ✓
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    https://forum.fizz.ca/en/discussion/comment/6569786#Comment_6569786

    Thanks for the reply. May I ask how can I chat with the representative? Sending a message through ins or FB? Thanks again!

  • Idefizz
    Idefizz Posts: 2,999 ✭✭
    Answer ✓
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    https://forum.fizz.ca/en/discussion/comment/6569795#Comment_6569795

    To chat with Fizz:

    1. Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
    2. Look bottom right for the big ❔ question mark in a green bubble.
    3. Click it, options will be displayed
    4. Choose "Chat"
    5. Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
    6. Submit your question with possibly a relevant screenshot or modem photo 
    7. After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.

    ALTERNATIVELY, try leaving a message on Facebook Messenger (https://www.facebook.com/fizzca), iMessage or Twitter private. The advantages of Fizz tool are the management of waiting times and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.

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