First-time installation

amina K. #20111
amina K. #20111 Posts: 1 ✭✭
edited September 25 in Break Room

HI,

A friend is interested in getting internet services from Fizz but is restricted in time. It has to be installed this week.

Is there a way to find out how long will it take to have it set and running after payment ?

Thank you

Comments

  • Idefizz
    Idefizz Posts: 2,997 ✭✭

    I think it is only available by scheduling the appointment with their scheduling tool. Workload can vary from week to week. Your friend has better chances now than on July 1st.

    You could simulate this up until that tool, as the credit card info is just after. See the process at https://fizz.ca/en/faq/how-do-i-subscribe-to-fizz-home-internet

    Or maybe chat with Fizz to have an estimate.

  • StefanM
    StefanM Posts: 1,453 ✭✭
    edited April 2021

    You can schedule the time of installation. So your friend needs to book a slot and the technician will show up with the modem and take care of the installation. During this process you can see when slots are available.

    One thing: If you friend decides to book a slot, they will be pre-charged for the moth. Fists is a prepaid service. Hope this helps. Welcome to Fizz :)

    Also make sure that your friend uses a referral code before activating the first subscription to get a bill credit in the second month.

  • E S.
    E S. Posts: 413 ✭✭

    Did you message fizz to find out the time window in which they will come???

This discussion has been closed.

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