Do upgrades expire?

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Kenny L. #23
Kenny L. #23 Posts: 794 ✭✭
in About my account

I've had the voicemail upgrade for the longest time. it seems to have disappeared and now I am charged $2 for voicemail. This happen to anyone else?

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  • Idefizz
    Idefizz Posts: 2,999 ✭✭
    Answer ✓
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    It is supposed to be 2 years, used or not.

    Every upgrade is valid for two (2) years starting from the date you receive it (whether you apply it to your plan or not).

    Source: https://fizz.ca/en/faq/what-do-i-receive-my-rewards-program#1

    But apparently some observed a longer period. Maybe because Fizz is barely older than that. In the case of the voicemail upgrade, some old clients like you reported that it was indeed removed (after a bit more than 2 years, there was some grace period apparently).

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  • StefanM
    StefanM Posts: 1,453 ✭✭
    edited April 2021
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    Yeah, they have a shelve life of 24 months from the moment you got them in your account regardless of whether you use them or not.

  • Kenny L. #23
    Kenny L. #23 Posts: 794 ✭✭
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    Thanks for the quick replies. That helps a lot.

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