Payment problem
I need to make a payment please! not in the automated way thoug :$ HELP
The first time didn't go throw , so i need to pay as if im buying smth is that possible
Best Answer
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Hi w14,
You are able to check that the payment was successful by going to My Plans >> Transaction History.
For more information on how to check your transactions, you can take a look at Fizz help page: https://fizz.ca/en/transaction-history
If your service has been suspended, you can go on your account to make a manual payment:
My Plans >> Manage plan >> Payment method.
Click on the "Make payment now" button. Once payment has been made, your service will be restored within 3 hours.
When it comes to payment situations, it is a good idea to update your payment method, so that the system can trigger it successfully the second time around. You will find more useful information on this page: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
After 3 hours, please try restarting your modem. For everything to work properly, Fizz suggests restarting the modem by unplugging the power cable from the electrical outlet, make sure all the modem lights are off, wait 10 to 15 seconds, then plug the modem back in.
In case of a problem, you can contact customer support by chat:
- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
- Any ad blockers in your browser should be disabled.
- Open a Fizz help page like this one: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
- The green chat bubble should appear after a few seconds in the bottom right corner.
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