internet connection

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Californiagirl16
Californiagirl16 Posts: 1 ✭✭
edited April 2021 in Internet

I need to speak with some asap about my accoutn

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  • Idefizz
    Idefizz Posts: 2,999 ✭✭
    edited April 2021 Answer ✓
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    Hello @Californiagirl16

    this forum is mostly made for clients to help one another so do not hesitate to post a question here without displaying any personal information.

    Fizz does not have a phone line for us to speak with them, only a chat tool (and other chat mediums).


    To chat:

    1. Go to a FAQ page e.g. https://fizz.ca/en/faq/status-services
    2. Look bottom right for the big ❔ question mark in a green bubble.
    3. Click it, options will be displayed
    4. Choose "Chat"
    5. Note: the bubble will only display the chat for a computer version. If you are on a cell phone, you must check "Desktop site" in your browser settings.
    6. Submit your question with possibly a relevant screenshot or modem photo 
    7. After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.

    ALTERNATIVELY, try leaving a message on Facebook Messenger (https://www.facebook.com/fizzca), iMessage or Twitter private. The advantages of their tool are the management of waiting times and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.


Answers

  • Dgjf
    Dgjf Posts: 3,100 ✭✭
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    We are client here you should contact the support like IdeFizz tell you.

    Note than Fizz work by chat only no phone call.

    Please be patient and happy :)

  • StefanM
    StefanM Posts: 1,453 ✭✭
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    Hi @Californiagirl16,


    We are just a forum of users here. Please reach out to Fizz support. If the chat bubble doesn't open in your browser, please try to use incognito mode or you mobile phone. Hope you can get your issue solved.

  • MoYe
    MoYe Posts: 655 ✭✭
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    contact fizz support with the green bubble

  • vanigh
    vanigh Posts: 328 ✭✭
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    The best way to contact Fizz is either by email or Chat.

  • Dgjf
    Dgjf Posts: 3,100 ✭✭
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    You have to contact the support and not ask to be contact :)

This discussion has been closed.