Have not received phone

I ordered phone and still have not received it yet. Spoke to fizz 5 times and they said we will look into this but still got no answer. What should I do?

Best Answer

  • Fizzy
    Fizzy * 1Go de ma part + 50$ code référence Fizz => 66KGA <= $50 Fizz Referral code + 1GB data from me *Posts: 7,124
    Accepted Answer

    Hi Normand B.,

    Sorry you are experiencing this issue. Since you have already contacted Fizz support, I'm sure you will receive news from them shortly. Be sure to check your email regularly.

    Also check your account again tomorrow. If you check under My Profile-> Order History-> View Details, you can see that the order needs to go through 3 more steps before it gets to you.

    More info here: https://fizz.ca/en/faq/when-will-my-fizz-package-be-delivered

    If it has been more than a few days, you can always contact Fizz support again to ask for an update: https://fizz.ca/en/contact-us


  • Dgjf
    Dgjf Code de référence/Referral code: BS7M5Posts: 3,007

    When is the date of your order ? Receive the phone can take up to a month.

    Do you have the tracking on your account ?

    Do you use Paybright with the purshase ?

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