Transfering Phone Number to Other Company
Hi Fizz!!
I will start a new job and the company actually and was wondering if there are any steps required before proceeding to the transfer? We are planning to transfer the number in 2 weeks more or less.
My line is currently active put I pay the basic fees (no data plan, etc.)
Thanks for your help!
Best Answer
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My bad, as I see now in your question title, you are leaving Fizz.
More info here about transferring your number out: https://fizz.ca/en/faq/unsubscribe#2
To keep your phone number at a new provider, first and foremost, DO NOT cancel your current Fizz service — only active phone numbers can be transferred to a new provider.
The process is simple: tell your new provider that you intend to keep your number. Your new provider will contact Fizz to disable your Fizz plan. The cancellation will only come into effect after your new provider has retrieved your phone number.
Your new provider will ask you to identify your Fizz plan to confirm your number transfer. Before you call your new provider, have the following information handy:
- Your Fizz account number: To find your account number, go to My Plan, then go in Manage. Beneath your telephone number you’ll see your 8 digits account ID starting by 2 or 3...
- OR The IMEI number for the last phone you used with your Fizz plan: This is your phone’s identity card; it also allows us to identify your plan. Your IMEI number can be found by dialing *#06# in your phone’s keypad.
If you are transferring your number over to another mobile provider:
- Once you completed your subscription with this new provider and requested the transfer of your Fizz number, you’ll receive via text messaging a transfer authorization request. This text MUST be answered within the prescribed time frame (90 minutes) to confirm your wish to transfer this number.
- If this text message remains unanswered, or if you answer after the prescribed time, your request to transfer your number will be cancelled. You will need to contact the other provider directly to initiate a new request.
- If you don’t receive the transfer authorization request by text messaging, contact the other provider directly to initiate a new request. If you still don’t receive anything with that second attempt, then contact our Customer Service team: log into your Fizz account, and click on the chat bubble located in the bottom right corner of the page during our business hours.
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Answers
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Hello Maggie P.,
Currently, you can transfer your number from another provider to Fizz only during the activation process.
If you want to transfer your number from another provider, you will need to activate a new plan.
More information is available here: https://fizz.ca/en/faq/activation-how-do-i-transfer-my-current-phone-number-to-fizz
And if you don't need to keep 2 plans, you can unsubscribe from the other plan: https://fizz.ca/en/faq/unsubscribe
Note: Once you have started a Fizz mobile plan, you can only change your number by selecting a new number: https://fizz.ca/en/faq/how-do-i-get-a-new-phone-number
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On the other hand, and because I'm interpreting your question differently, if you meant to leave Fizz to another provider then :
- you need to keep your Fizz account active for the new carrier to take over your number (so do not cancel Fizz)
- you need to know there is no prorated payment, Fizz is prepaid in full
- you can have the SIM reused by a friend afterward
The following page explains this further https://fizz.ca/en/faq/unsubscribe
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