Activation doesnt work
Hello,
I've followed all instruction, but activation just doesn't work. Do you know how long it's suppose to take? It says minutes, but it's been monre than 1 hour
Anyways we can reach Fizz? Messenger and conversation don't work (when you click on icons nothing happens...)
Anyone can help?
Best Answer
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Hello @Larry ,
normally it can take up to 2 hours, sometimes a bit more. Source: https://fizz.ca/en/faq/i-just-activated-my-plan-how-long-before-i-can-use-my-phone
If it takes much more than that there there is a problem, at which point I'd suggest reading the following https://fizz.ca/en/faq/activate#5
Also, consult your notifications set in your account : https://fizz.ca/en/faq/where-do-i-find-my-account-notifications
As for the chat feature not working, make sure…
- you are really logged in with your account. Disconnect explicitly using "►Log out" in the left menu, close any Fizz tab, clear your cookies, reconnect.
- no browser extension blocks its appearance (ad blocker or plugins like "NoScript").
- try in incognito mode
- JavaScript is enabled
- no VPN disables the rendering, some have ad blockers
- to empty your cache
- to try with a different browser, Chrome and Edge are known to work relatively well with Fizz
- to try on another device (mobile, laptop, tablet)
ALTERNATIVELY, try leaving a message on Facebook Messenger (https://www.facebook.com/fizzca), iMessage or Twitter private. The advantages of their tool are the management of waiting times and the ability to print (e.g. PDF) a copy of the conversation for your records. Sometimes you can even leave a comment about your satisfaction with the conversation.
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