installation appointment cancellation

mike5165
mike5165 Posts: 1 ✭✭

Hello, I have noticed that my credit card has been charged the full monthly charge even though the modem delivery date is set for April 28th. if I cancel my internet installation will my card be fully refunded?

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Answers

  • Dgjf
    Dgjf Posts: 3,052 ✭✭

    Yes dont worry you paid the first month when you ask for an installation but this cash is nor use until the installation is done.

    But i hope you dont already want to leave. Give Fizz is chance :)

  • mike5165
    mike5165 Posts: 1 ✭✭

    So then, would they only charge 3 days from April 28th to the 30th for the second month? I think that It would have been better if Fizz had a phone number with someone to speak to.

  • Fizzy
    Fizzy Posts: 10,819 ✭✭

    Your bill cycle starts on your installation date. It is not necessarily by calendar month.

    So if you have the installation appointment on April 28th, your next (2nd) payment will be taken on May 27th.

    More info about Fizz payment cycles here: https://fizz.ca/en/faq/how-do-payment-cycles-work

    As Dgjf wrote, give Fizz a chance. There is no obligation and you pay only for the days that you use with Fizz home internet.


    Fizz is 100% online. You can Live Chat with customer support at any time:

    1. Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2. Any ad blockers in your browser should be disabled.
    3. Open a Fizz help page like this one: https://fizz.ca/en/faq/how-do-i-manage-appointment-technician-visit-my-service-address
    4. The green chat bubble should appear after a few seconds in the bottom right corner.

    More information available here: https://fizz.ca/en/contact-us

  • mike5165
    mike5165 Posts: 1 ✭✭

    Alright thanks

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