Cannot receive most calls

HPelletier

About 9 out of 10 times, calls made to my phone ring once then go to the message recorder. This problem started about 3 days ago. I haven't changed phones since the beginning of my contract, which was about a year ago. I double-checked and my phone is not on "Do not disturb", and call-forwarding is not activated. Do you know what could be causing the issue?

Fizzy

Hi HPelletier,

Sorry you are experiencing this situation.

Which phone model do you have? Have you tried restarting your phone?

Is call forwarding activated? Is your phone connected to the Fizz network?

You can also try swapping/testing your SIM card on another phone to see if the situation persists.

More troubleshooting info can be found in this help article from Fizz: https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone

You can also check here for additional tips you may find helpful: https://www.businessinsider.com/why-does-my-android-go-straight-to-voicemail

If the problem persists, you can contact Fizz support by Live Chat:

1. Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2. Any ad blockers in your browser should be disabled.
3. Open this link: https://fizz.ca/en/faq/i-cant-receive-any-calls-on-my-phone
4. The green chat bubble should appear after a few seconds in the bottom right corner.

StefanM

I would recommend reaching out to Fizz support. Since you mentioned that you do not have call forwarding enabled, there seems to be a connectivity issues with the network. I am sure Fizz support can help you out and provide you with some technical feedback. Good luck :)