How to reactivate my account

fizzyed44
fizzyed44 Posts: 1 ✭✭
in Your Fizz Account

Hi, i'm probably not the only one with this problem... I had a problem with my payment. My services were frozen and they told me to update my payment method. I dit and clicked on the "Make my monthly payment" button after updated my informations. The payment went through the account, but my services aren't reactivated. What do i do? Thank you!

Best Answer

  • Fizzy
    Fizzy Posts: 11,915 ✭✭
    Answer ✓

    Hi,

     You are able to check that the payment was successful by going to My Plans >> Transaction History.

    For more information on how to check your transactions, you can take a look at Fizz help page: https://fizz.ca/en/transaction-history

     

    Once payment has been made, your service will be restored within 2 up to 4 hours.

     Meanwhile, please try restarting your device (phone or modem).

     

    In case of a problem, you can contact customer support by chat:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca

    2- Any ad blockers in your browser should be disabled.

    3- Open a Fizz help page like this one: https://fizz.ca/en/faq/how-do-i-fix-payment-issue

    4- The green chat bubble should appear after a few seconds in the bottom right corner.

Answers

  • Dgjf
    Dgjf Posts: 3,118 ✭✭

    Its take 2 hours to get back. Wait 2 hours after the payment and restart your device and all should be back. Have a nice day :)

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