IMEI of my phone

ErfanRahbarimehr Posts: 4
edited April 7 in Phones

Dear friends,

After activation of my sim card, it is still "No Service". I have tried different ways and found out that the problem is "The IMEI of my phone has been reported as lost or stolen". I don't know why.

 I bought my phone from Iran and I have the invoice for it. I do not know what should I do. Any suggestions?

Best Answer

  • MichelP
    MichelP code de référence: YJRSP, referral code: YJRSPPosts: 8,527
    Accepted Answer


    I think your phone coming from Iran wont work here in Canada.

    You are better to buy another telephone compatible with the Fizz LTE network here in Canada.


  • Fizzy
    Fizzy  * Code référence 50$ + données gratuites: <66KGA> *  Posts: 6,718

    Hi ErfanRahbarimehr

    Sorry you are experiencing this unpleasant situation.

    More info regarding this from Fizz can be found here:

    If you have confirmed that your IMEI is listed as stolen, have you tried contacting the seller?

    You can also try contacting Device Check:

    They can be reached by phone or email.

    If you can prove that your IMEI belongs to your phone and that the blacklist info is incorrect (maybe they have the IMEI listed for a different model phone), they may be able to remove it or offer suggestions so you can use your phone.

    BTW when was that last time you were able to successfully use the phone with a Canadian carrier?

  • Actually, I recently came to Canada and before being a member of the fizz community, I used "public mobile" for 1 month experiencing the same problem,

    I thought it might be because of the carrier, so I changed it to fizz. But the problem has still remained. 

  • Dgjf
    Dgjf Code de référence/Referral code: BS7M5Posts: 2,291

    If you have proof of purchase you should contact appel directly i think they are the only one who can unlock it except the provider who lock it in the first place.

  • Fizzy
    Fizzy  * Code référence 50$ + données gratuites: <66KGA> *  Posts: 6,718

    Unfortunately here is what they state:

    Check the Status of Your Device in Canada

    Purchasing a pre-owned device? Check the IMEI number here to ensure the device has not been reported lost or stolen in Canada. If the IMEI number has been blacklisted, that device will not be able to be used on participating Canadian networks.

    You can also find out more about Device Check here:

    Device Check, administered by the Canadian Wireless Telecommunications Association (CWTA), operates in Canada through a contractual arrangement with the GSMA.

  • Is it possible your phone has a region lock? If it's an older model, it might be the case.

  • You should buy another one, that would be easier...

  • Dgjf
    Dgjf Code de référence/Referral code: BS7M5Posts: 2,291

    Yes but more pricy and the cellphone seem to work fine so unlock is is better in my opinion if possible.

This discussion has been closed.