Payment failed but valid card
Hello,
My Internet service is working great so far, very nice.
However, today I've received a text to inform me that the payment failed. I checked the associated credit card and there is no reason why the payment would fail. I don't want a service interruption for something that I'm not responsible for!
Would be nice if we could retry the payment (or just fix the issue somehow).
Best Answer
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Hi Isak B.,
You are able to check that the payment was successful by going to My Plans >> Transaction History.
For more information on how to check your transactions, you can take a look at Fizz help page: https://fizz.ca/en/transaction-history
If your service has been suspended, you can go on your account to make a manual payment:
My Plans >> Manage plan >> Payment method.
Click on the "Make payment now" button. Once payment has been made, your service will be restored within 3 hours.
When it comes to payment situations, it is a good idea to update your payment method, so that the system can trigger it successfully the second time around. You will find more useful information on this page: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
A few hours after payment has been made, you can try restarting your modem. For everything to work properly, Fizz suggests restarting the modem by unplugging the power cable from the electrical outlet, make sure all the modem lights are off, wait 10 to 15 seconds, then plug the modem back in.
In case of a problem, you can contact customer support by chat:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a Fizz help page like this one: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green chat bubble should appear after a few seconds in the bottom right corner.
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Answers
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The payment didn't work.
I didn't change my credit card since last month and there's enough funds for the payment to go through. Why would I have to update my payment method?
Is there no way that I can have no service interruption? It seems strange that I have to wait for the service to cut in order to pay. I'm willing to do a manual payment before it cuts.
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I agree it may look strange when customers want to pay, but Fizz won't accept the payment.
However it's all part of the automated billing setup, which is supposed to save everyone's time, money and resources.
If you recently moved, you must make sure your Fizz billing address matches the one your card company has.
If Fizz is having trouble with the card you are currently using, is there another card you can try?
Otherwise if you have tried paying without success, you'll need to contact Fizz support: https://fizz.ca/en/contact-us
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Check the transaction history on your account or contact them directly : https://fizz.ca/fr/nous-contacter
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Thank you for your ideas, I'll want until tomorrow to see if my service does indeed end. There I'll try to make a manual payment.
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I'll wait* until
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I hope you have data on your mobile because if they end the service you will havve to go on the website to paid your plan.
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