I want to cancel my account.

Annette C.
Annette C. Posts: 2 ✭✭
edited March 2021 in Your Fizz Account

I need to cancell my account asap.


Thank you

Best Answer

  • Idefizz
    Idefizz Posts: 2,997 ✭✭
    Answer ✓

    To cancel your mobile the following steps are from https://fizz.ca/en/faq/unsubscribe

    Cancelling your MOBILE WITHOUT keeping your number
    1. Log into your Fizz account to do it yourself:
    2. Go to My plans in your Fizz account.
    3. Select the plan you wish to close.
    4. Click on Manage.
    5. Select Unsubscribe to begin the process.
    6. Select the credit card to which you will transfer any remaining funds in your Wallet.
    Cancelling and KEEPING your number

    That is done by your next provider. But read the page and make sure you understand the fine prints and consequences.


    To cancel your INTERNET, the following steps are from https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-home-internet

    1. Log into your account and go to Manage.
    2. Click on Unsubscribe.
    3. Scroll to the bottom and confirm by clicking Unsubscribe.
    4. Tell us why you are unsubscribing.
    5. Enter the date when you want Home Internet service to end.
    6. Click Unsubscribe.
    7. On the next screen, download, write down or print your return ID number and follow the instructions for returning your Wi-Fi modem.

     Important: You have 15 days following the date you unsubscribe to return your Wi-Fi modem, or else you will be charged the amount of $225 (plus applicable taxes). Detailed instructions will follow.

Answers

  • Gacor
    Gacor Posts: 183 ✭✭

    Hi,

    If you want to cancel your account, follow this : https://fizz.ca/en/faq/unsubscribe

  • Fizzy
    Fizzy Posts: 11,915 ✭✭

    Hi Annette,

    If you are looking to unsubscribe, you can do it online from your account:

    1. How to cancel mobile: https://fizz.ca/en/faq/unsubscribe

    2. How to cancel home internet: https://fizz.ca/en/faq/how-do-i-unsubscribe-from-fizz-home-internet


    Have any questions for Fizz? You can contact customer support by chat at any time:

    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca

    2- Any ad blockers in your browser should be disabled.

    3- Open any one of the FAQ help link pages mentioned above.

    4- The green chat bubble should appear after a few seconds in the bottom right corner.

  • Dgjf
    Dgjf Posts: 3,118 ✭✭

    We are client just like you her so we can cancel it you have to do it on your account like the other said.

    And you are on teh franch forum please use the english one next time : https://forum.fizz.ca/en

    Have a nice day :)

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