Any way to guard/provision for payment issues?
This isn't related to a problem, but perhaps a discussion about finding ways to avoid one. I've recently noticed a few people having issues with payments and being deprived of internet for a substantial (and somewhat unacceptable) amount of time (3-5 days).
So my question is: are there any convenient ways a customer can guard/protect against such issues? Among ideas (possible or not) I could envision:
- Perhaps Fizz shouldn't be so quick at pulling the plug when a payment is missed
- Fizz could allow people to opt-in to pay 2 months in advance (fully refundable if cancelled beforehand of course)
- Could we put money in some kind of "buffer wallet" that could be used as backup if payment fails (again, must be fully refundable).
The easy answer is of course: update your payment info as soon as you get a new card, but when a card gets cloned/frauded, banks don't really wait for you to get a new card to cancel the old one and if if timing is bad, then it seems there is almost nothing you could do? Like many people in IT, I worked from home 100% of the time for over a year now and honestly, loosing a single day of work because my internet was cut would probably cost me more than provisioning an extra 150$ to cover an payment buffer (and I'm sure many of us would feel the same). I would actually consider an alternate providers that would cost slightly more if I knew they weren't as aggressive to cut people off and/or could resolve payment issues in a matter of hours, not days.
Anyone else would have ideas on how we could protect ourselves (or have Fizz help us protect ourselves)?
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