hi I don't understand why when I enter my fizz account I don't see anything
hi I don't understand why when I enter my fizz account I don't see anything
Best Answer
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Hello @titilico
We need more details of what you are experiencing and how you got it. Because my account works on my side.
You don't see anything like there is a blank page, of your plans are empty?
If this is about a bad internet web page session, make sure you are really connected with your account:
- disconnect explicitly with the left menu option "►Log out" (if it's available)
- close all Fizz tabs in your browser
- clear your cache and cookies ( anything like *.fizz.ca )
- reconnect
Other things you can try:
- connect with another browser
- connect with another device
- use incognito mode
- make sure no browser plugin blocks the page
If all that fail, and without more details, I suggest you chat with a Fizz representative directly. There might something wrong the initialization of your account.
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Answers
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Please share some more information as to what you don’t see. I tried to log in too and everything works fine on my end.
Another thing you can try: use incognito mode or change the browser. Sometimes the website is a bit buggy.
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that what i see
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When I get something like that, clearing Fizz cookies could do the trick. And if it still fails, try my other suggestions.
You are using Chrome so to get the following, go to this address chrome://settings/siteData?searchSubpage=fizz&search=cookie :
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