wrong invoice print form for february 2021

ivan P. #15960
ivan P. #15960 Posts: 1 ✭✭
in My Mobile

When I try to print my invoice for february 2021 it shows amount of 0.00 $ which is wrong. Would you please fix the print form so it shows the amount I paid off

Best Answer

  • Seu_Madruga
    Seu_Madruga Posts: 73 ✭✭
    Answer ✓

    Did you have any credit in your account? For example, I had a friend bonus used past month, so my bill was correctly $0.

    If this is not the case and you were billed on your credit card, then as others suggested, reach out to the customer service to make sure everything is fine ;)

Answers

  • Dgjf
    Dgjf Posts: 3,118 ✭✭

    We are client like you on this forum you should contact the Fizz support team for this. I recommend Facebook but you have many option of cummunication : https://fizz.ca/en/contact-us

    Have a nice day :)

  • Idefizz
    Idefizz Posts: 2,997 ✭✭

    Hi @ivan P. #15960 , does it show a non-zero value before the print action?

    Like, is it showing 0 in the print preview only?


    Like @jeff3000 said, it would be best to contact Fizz for billing issues. This forum is rather for help amongst clients, although Fizz employees will catch it eventually but not immediately.

    To chat:

    • Go to a FAQ page e.g. https://fizz.ca/en/faq/resolving-issues
    • Look bottom right for the big green question mark
    • Click it, a bubble will appear
    • Submit your question with possibly a screenshot of what you are seeing
    • After that will be displayed the number of customers preceding you, to manage your expectations. Updated real time.


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