Payments and double payments?

Louise C. #41657
Louise C. #41657 Posts: 4 ✭✭
in Your Fizz Account
They will cut my phone line if I don't pay they sent me an email they took 2 payments already i have waited and nothing has happened yet what will happen trying to find where to go for support

Best Answer

  • Idefizz
    Idefizz Posts: 2,997 ✭✭
    Answer ✓
    Many users got a similar message. There are known issues in regards to double billing today.

    Like jeff3000 said, Facebook is a way to reach them.

    Another is to use their chat on Fizz.ca.
    1- Go to a FAQ page e.g. https://fizz.ca/en/faq/resolving-issues
    2- At the bottom right, look for the big green question mark
    3- Click it, a bubble will appear
    4- Type in your question
    5- Just *AFTER* the number of customers preceding you will be displayed in order to manage your expectations. It's updated in real time.

    The "?" is not visible?
    - make sure no browser extension blocks its appearance (ad blocker or plugins like "NoScript").
    - make sure javascript is enabled.
    - try with a different browser

    Still not able to connect?
    Visit https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    Good luck!

    Click the image below to enlarge it.

Answers

  • Dgjf
    Dgjf Posts: 3,118 ✭✭
    Fizz seem to have a problem with payement this morning. The support should be full of call. Im sorry but you should wait and retry the support but im sure the team is aware of the problem. Have a nice day :)
    Here more info : https://community.fizz.ca/questions/2618237-charged-twice-psa

    Every customer with payement today has the problem you are not alone. You cant do mutch but tell the support and wait. Have a nice day :)

    Facebook its a good place to contact the support :)
  • Mestapha
    Mestapha Posts: 160 ✭✭
    Hi Louise ,
    The same issue happens to other today..... Hope everything will be ok soon!
  • oberon
    oberon Posts: 90 ✭✭
    Yes many customers are experiencing issues with February payments.
  • Marina R. #37793
    Marina R. #37793 Posts: 168 ✭✭
    A lot of people seem to have this problem, they will surely fix it soon
  • Kariann
    Kariann Posts: 98 ✭✭
    Fizz have some trouble with the payment. Please don't contact them about it. They are working on it. If the problem is still there after couples of days, contact them!
    Good luck and have a nice day! :)
This discussion has been closed.

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