I have been charged twice this month as well. When can I get a refund?

Albina
Albina Posts: 2 ✭✭
in Your Fizz Account
Hello, I received a notification that my payment failed, but I was charged twice. When can I get a refund?

Best Answer

  • Kariann
    Kariann Posts: 98 ✭✭
    Answer ✓
    Theres a lot of people having payment issues. Plz, don't ask for help at support, its a Known bug. Report it if there's still a problem in a couple day!
    Have a great day! :)

Answers

  • Dgjf
    Dgjf Posts: 3,118 ✭✭
    Fizz seem to have a problem with payement this morning. The support should be full of call. Im sorry but you should wait and retry the support but im sure the team is aware of the problem. Have a nice day :)

    So you can just wait a bit the team is working on the problem many many client as it :)
  • Dgjf
    Dgjf Posts: 3,118 ✭✭
    We are a forum of user here please dont post sutch personnal data here we can see a bit of your credit card on your statemetn and your account number. Sorry but i have to report for visible personnal information in your question.
  • Albina
    Albina Posts: 2 ✭✭
    I'm not sure how to delete my question.
    I need to talk to the support team, is there a customer service in this company?
  • PierDuc
    PierDuc Posts: 1,628 ✭✭
    Many are having this problem today. Hope Fizz can correct the situation rapidly.
  • Idefizz
    Idefizz Posts: 2,997 ✭✭
    Chat is the best way to reach Fizz. This forum is indeed mainly for mutual assistance between customers.

    1- Go to a FAQ page e.g. https://fizz.ca/en/faq/resolving-issues
    2- At the bottom right, look for the big green question mark
    3- Click it, a bubble will appear
    4- Type in your question
    5- Just *AFTER* the number of customers preceding you will be displayed in order to manage your expectations. It's updated in real time.

    The "?" is not visible?
    - make sure no browser extension blocks its appearance (ad blocker or plugins like "NoScript").
    - make sure javascript is enabled.
    -

    Still not able to connect?
    Visit https://fizz.ca/en/faq/im-unable-log-my-fizz-account-what-do-i-do

    Finally I'd suggest not to post anything personal in the forum like invoices, account numbers, etc.

    Good luck!

    Click the image opposite to enlarge it.
  • oberon
    oberon Posts: 90 ✭✭
    Just choose one of these replies as the best answer to close the question.
This discussion has been closed.

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