Double payment why?

Laura M. #19886
Laura M. #19886 Posts: 3 ✭✭
in Your Fizz Account
Hello, I received an e-mail saying that my payment didn't go through and to take action in the next 24 hours, but when I checked the account the payment was accepted twice. Could you help me with this double payment?
Thank you.

Best Answer

  • Kariann
    Kariann Posts: 98 ✭✭
    Answer ✓
    It's a known bug at the moment. Please avoid to contact support for this. They know that probleme and they need time to resolve it. If it still the case in couples days, then, ask support for help!
    Have a great day! :)

Answers

  • Mestapha
    Mestapha Posts: 160 ✭✭
    Hi Laura, The same issue happens to other today..... Hope everything will be ok soon!
    If there is a problem, you can contact Fizz support for help.
    https://fizz.ca/en/contact-us
  • oberon
    oberon Posts: 90 ✭✭
    Yes many customers are experiencing issues with February payments.
  • MTeasdale
    MTeasdale Posts: 138 ✭✭
    Look around, there is like a dozen of threads on this subject. It seems like a widespread issue today.
  • Dominic L. #1933
    Dominic L. #1933 Posts: 727 ✭✭
    Known issue. Fizz is working on it.
  • Dgjf
    Dgjf Posts: 3,118 ✭✭
    Fizz seem to have a problem with payement this morning. The support should be full of call. Im sorry but you should wait and retry the support but im sure the team is aware of the problem. Have a nice day :)
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