Why did I get billed twice?

Bianca P. #41683
Bianca P. #41683 Posts: 1 ✭✭
in My Mobile
I would like to know why I was billed twice for the month of February. Thanks.

Best Answer

  • Dgjf
    Dgjf Posts: 3,118 ✭✭
    Answer ✓
    Fizz seem to have a problem with payement this morning. The support should be full of call. Im sorry but you should wait and retry the support but im sure the team is aware of the problem. Have a nice day :)

    And its the peyement for march not feburary Fizz is a pre-paid service you paid before usage :)

Answers

  • Mestapha
    Mestapha Posts: 160 ✭✭
    Hi Bianca, The same issue happens to other today..... Hope everything will be ok soon!
    If there is a problem, you can contact Fizz support for help.
    https://fizz.ca/en/contact-us
  • oberon
    oberon Posts: 90 ✭✭
    Yes many customers are experiencing issues with February payments.
  • Kariann
    Kariann Posts: 98 ✭✭
    It's a known bug at the moment. Please avoid to contact support for this. They know that probleme and they need time to resolve it. If it still the case in couples days, then, ask support for help!
    Have a great day! :)
  • MTeasdale
    MTeasdale Posts: 138 ✭✭
    Look around, there is like a dozen of threads on this subject. It seems like a widespread issue today.
  • Dominic L. #1933
    Dominic L. #1933 Posts: 727 ✭✭
    Known issue. Fizz is working on it.
This discussion has been closed.

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