Multiple charges and failed payment?

Hello Team Fizz,
Got msg & email saying my payments failed and internet will be cut by tonight. Called Master Card, transactions pending, all information is still valid. They told me problem is on Fizz side, my credit card is all good. Please fix this Thanks!

Answers

  • Dgjf
    Dgjf Code de référence/Referral code: BS7M5Posts: 2,432
    Fizz seem to have a problem with payement this morning. The support should be full of call. Im sorry but you should wait and retry the support but im sure the team is aware of the problem. Have a nice day :)

    * Whe are not the Fizz team we are client like you here ;)
  • Hi BigBlue, The same issue happens to other today... hope everything will be ok soon
    https://fizz.ca/en/faq/how-do-i-fix-payment-issue
    If there is a problem, you can contact Fizz support for help.
    https://fizz.ca/en/contact-us
  • Mestapha
    Mestapha Posts: 152
    Hi BigBlue, The same issue happens to other today..... Hope everything will be ok soon!
    If there is a problem, you can contact Fizz support for help.
    https://fizz.ca/en/contact-us
  • @ Mestapha
    well I received a answer «following this question» to my email and I said to myself hey it's my answer haha
    It's funny
  • oberon
    oberon Posts: 88
    Yes many customers are experiencing issues with February payments.
  • Kariann
    Kariann Posts: 98
    It's a known bug at the moment. Please avoid to contact support for this. They know that probleme and they need time to resolve it. If it still the case in couples days, then, ask support for help!
    Have a great day! :)
  • Whizz
    Whizz Posts: 8,312
    Hello BigBlue,
    Apologies for the unpleasant situation.
    I have verified the account on my end as well and I have created a ticket towards our technical team so they can have this situation corrected. Once they will provide a resolution, you will be informed by e-mail.
    Thank you for your understanding.
    Have a good day.
    Catalin
This discussion has been closed.