I was charge twice?

Why I was charge twice and will I get a refund?

Answers

  • Whizz
    Whizz Posts: 8,273
    Hello Christian,
    Apologies for the situation encountered and for the double charge.
    Checking your account I can see that you have been indeed doubled charged. Because of this, a ticket was escalated and our team is working on it. As soon as the answer will be provided by them, you will receive an e-mail with updates. Regarding the notifications, the system sends them automatically.
    Please rest assured, we are doing our best to find a proper solution for this and refund the extra charge.
    Thank you for your understanding.
    Have a good one.
    -Bogdan
This discussion has been closed.