What do I do if it’s been over 3 hours since my account has been reactivated and I still don’t have

Runa

Would someone at fizz be able to check what has happened? I have reset modem a few times but still there is no internet.

Fizzy

Hi Runa

You are able to check that the payment was successful by going to My Plans >> Transaction History.
For more information on how to check your transactions, you can take a look at Fizz help page: https://fizz.ca/en/transaction-history

If you need to make a manual payment, go to:
My Plans >> Manage plan >> Payment method.

Click on the "Make payment now" button.
Once payment has been made, your service will be restored within 3 hours.

Meanwhile, please try restarting your modem.

In case of a problem, you can contact customer support by chat:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a Fizz help page like this one: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Dgjf

You can restard your modem like Fizzy said. If your account say its active its should work. If not contact the support team. Have a nice day

Idefizz

Hi Runa,

Other users had similar problems in the past and both ultimately HAD to rely to chat with Fizz support. Could depend on why you got deactivated in the first place.

So do not wait, start a conversation right away so tickets on their side can be created/updated.
In reference:
- https://community.fizz.ca/questions/2252208-reactivated-frozen-account-s-12-hours-got-notification-saying-account-active
- https://community.fizz.ca/questions/2446741-internet-got-cut-reactivated-2-hours-ago-reset-modem-s-working-working

Good luck!

Kariann

I would call the support! Good luck!

Dgjf

@Runa did you get your internet back ? Have a nice day

cristi

is it ok now? let us know