Modem is on but won't provide internet

I've tried all of the debugging steps and nothing works, even resetting the modem didn't change anything. I've tried contacting Fizz on Facebook Messenger and got a reply after about 15 minutes asking for my email address but it's been close to half an hour now and they never cane back after I gave them my email address. Help??

Answers

  • kokoboko
    kokoboko Posts: 160
    I am using Edge to contact support chat online, firefox doesnt work for me at all.
  • Dgjf
    Dgjf Code de référence/Referral code: BS7M5Posts: 3,007
    What light is ON on your modem ? Do you changed the emplacement of the modem or changed the setting ?

    For the message on Facebook dont worry im sure they will answer you soon. Have a nice day :)
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