Modem is on but won't provide internet

Audrey D. #41540

I've tried all of the debugging steps and nothing works, even resetting the modem didn't change anything. I've tried contacting Fizz on Facebook Messenger and got a reply after about 15 minutes asking for my email address but it's been close to half an hour now and they never cane back after I gave them my email address. Help??

Fizzy

Hi Audrey

Sorry you are having internet issues.

You can try Live Chat with customer support at any time:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a Fizz help page like this one: https://fizz.ca/en/faq/my-modem-connected-cable-my-connection-keeps-cutting-out-how-do-i-fix
4- The green chat bubble should appear after a few seconds in the bottom right corner.

More information available here: https://fizz.ca/en/contact-us

p.s. If Live Chat doesn't work at first, you can try with your browser in private mode, try using a different browser or with another device.

kokoboko

I am using Edge to contact support chat online, firefox doesnt work for me at all.

Dgjf

What light is ON on your modem ? Do you changed the emplacement of the modem or changed the setting ?

For the message on Facebook dont worry im sure they will answer you soon. Have a nice day