My status order is not updating?

I bought a cellphone with a sim card on Friday Feb 19th and we're Tuesday 23rd and my status order is still on order confirmed. Not even in preparation. Is it normal? Do I have to do something?

Answers

  • Fizzy
    Fizzy * 1Go de ma part + 50$ code référence Fizz => 66KGA <= $50 Fizz Referral code + 1GB data from me *Posts: 7,124
    Hi David

    Here on the community forum, we are users.
    Regarding a specific order on your account, you can contact Fizz support: https://fizz.ca/en/contact-us
  • Contact the fizz support!
    Have a good day! :)
  • Dgjf
    Dgjf Code de référence/Referral code: BS7M5Posts: 3,007
    You should contact the support but it can take some time. Fizz only sell cellphone for about a week or two now (i dont count the beta period). Have a nice day :)
  • cristi
    cristi Posts: 223
    hi David,
    all good now? let us now
  • Dgjf
    Dgjf Code de référence/Referral code: BS7M5Posts: 3,007
    @David do you get your order or the statut has changed ? Keep us inform :)
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