My status order is not updating?

David D. 89451

I bought a cellphone with a sim card on Friday Feb 19th and we're Tuesday 23rd and my status order is still on order confirmed. Not even in preparation. Is it normal? Do I have to do something?

Fizzy

Hi David

Here on the community forum, we are users.
Regarding a specific order on your account, you can contact Fizz support: https://fizz.ca/en/contact-us

Alexandre L. 85994

Contact the fizz support!
Have a good day!

Dgjf

You should contact the support but it can take some time. Fizz only sell cellphone for about a week or two now (i dont count the beta period). Have a nice day

cristi

hi David,
all good now? let us now

Dgjf

@David do you get your order or the statut has changed ? Keep us inform