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calling issue?

I cant call anymore!! Is there an issue with Fizz?

Answers

  • Fizzy
    Fizzy Posts: 6,451
    Hi

    Sorry for this situation. Some other customers are experiencing similar issue.

    Try to manually search the network and select Fizz.EXT, make a test call and see if the situation is the same. Try also to put your phone in airplane mode, wait a few seconds, and test again.

    You can also have a look here https://fizz.ca/en/faq/I-cant-make-any-calls-on-my-phone-why for some steps and Fizz contact methods on the right-hand side.

    You can Live chat with Fizz support:
    1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
    2- Any ad blockers in your browser should be disabled.
    3- Open the help link page mentioned above from Fizz Solution Hub.
    4- The green chat bubble should appear after a few seconds in the bottom right corner.

    More information available here: https://fizz.ca/en/contact-us
  • StefanM
    StefanM Posts: 734
    There seems to be some network issues. A few people are reporting the same problem. Please reach out to support. We are just a forum of users just like you. Good luck
  • jeff3000
    jeff3000 Posts: 1,205
    This issues seem to come from the fizz call server. You are not alone and i think Fizz is aware of the problem. So im sorry but i dont think you can do mutch but wait. Have a nice day :)
  • J D. #792
    J D. #792 Posts: 314
    Same issue has been reported b yother users.
This discussion has been closed.