fizz member already at the address I'm moving to?

Olivier P. #41061

The current tenants of the apartment I'm moving to are with fizz and have declared to fizz that they're moving, yet when I try to schedule an appointment for our own wifi installation at that address fizz doesn't recognize the address as available. Please help! Thank you,
Olivier

Fizzy

Hi Olivier

Sorry this seems to be a Fizz restriction. You must wait until after the current occupant has terminated their internet before you are allowed to subscribe for Fizz internet service at the same address.

You can contact Fizz support to discuss your case: https://fizz.ca/en/contact-us


BTW if you're a new customer, be sure to use a referral code to receive your $25 credit from Fizz.

If you need a referral code, there is a list here:
https://community.fizz.ca/questions/2198337-place-referral-codes?answers_page=16
You can choose mine or the code of someone who has helped you.
To be transparent, both parties will receive the bonus credit once you have paid your second bill.

Dgjf

Make sure the current tenanthave make is adress change on is Fizz account. Call Fizz support if the cuirrent tenant has made the changed but its still dont work.

Alexandre L. 85994

Hi Oliver,
I think Fizz service is the better option for that kind of request!
We are only custumers here!
Good luck and have a nice day!

MichelP

Olivier,
Sorry,
You must wait to subscribe to Fizz internet residential when the actual tenant will move.
At this moment, this adress will be available into the Fizz system and you'll be able to subscribe and fix an appointment with the technician for your installation.