I can't create an internet plan as my address is listed as "already used" by another Fizz member. Ca

My accommodation old tenants are Fizz clients. Following their moving they have updated their Fizz accounts with their new address (on the 13th Feb), and also get their box installed there.
However, it seems I still can't subscribe under to their old address as it appears as still being under a Fizz subscription.
Can you please help ? How long should I wait before being able to re-subscribe ?


  • Hi Eugenie,
    Like Mike said, I would defenetly go with the support for that one!
    Good luck and have a nice day! :)
This discussion has been closed.