Why is my number disconected?

Jonas D. #40874

My number is deactivated, the regular payments did not go through.

Mike

Hi Jonas

If your service is suspended, you can go on your account to make a manual payment. My Plans → Manage plan → Payment method.

If you see the "Make payment now" button, click on it to make a manual payment.
Once payment has been made, your service will be restored within 2 hours.

Some have reported up to 4 hours. Meanwhile, please try restarting your device (phone or modem).

You are also able to see that the payment was successful by going to My Plans → Transaction History.
For more information on how to check your transactions, you can take a look at Fizz help page: https://fizz.ca/en/transaction-history

When it comes to payment situations, it's a good idea to update your payment method, so that the system can successfully trigger it the second time. More useful information can be found here: https://fizz.ca/en/faq/how-do-i-fix-payment-issue

In case of a problem, you can contact customer support by chat:
1- Open a Fizz help page like this one: https://fizz.ca/en/faq/how-do-i-fix-payment-issue
2- The green chat bubble should appear after a few seconds in the bottom right corner. Click on it
3- Select chat

Alexandre L. 85994

Hi Jonas, here is the community.
For customers support, you should go on the little "?" Green buble in the right corner of your screen.
Good luck and have a nice day!