Why is my internet not working?

Mohammed S. #40796

Hello,
I have tried restarting my modem, resetting to factory settings, but I haven't been successful. I've also tried using a cable without success.
Not only the internet isn't working, but I am not able to detect my wifi at all. Has anyone experienced anything similar?
I haven't heard back from Fizz technical support yet. I have used almost 10GB of cellular data. I am not sure what else I could try? Any help would be much appreciated.

Mike

Hi Mohamed

The modem do not start correctly, can you try to unplug for couples of minutes? Since the modem does not but properly

If there is no improvement, you can also try a factory reset of the modem by using a sharp object to press and hold on the small button found behind the modem for 10+ seconds, then let the modem reboot itself and test the connection.
Be aware that you may need to redo the modem configuration.

You can also contact customer support by chat

1- Click on this link: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
2- The green chat bubble with the ? should appear after a few seconds in the bottom right corner.
3- Click on it, and select chat if available, or any other option if you chat with a phone, put in in horziontal in order to have the chat option

Fizzy

Hi Mohammed

Please unplug the electrical plug of the modem for 1 minute and check that the coaxial cable behind the modem is well screwed in at both ends.

If there is not improvement, you can contact customer support by chat:
1- Connect to your Fizz account by clicking « Login » in the top right corner at fizz.ca
2- Any ad blockers in your browser should be disabled.
3- Open a Fizz help page like this one: https://fizz.ca/en/faq/none-my-devices-can-access-internet-wi-fi-or-using-cable-how-do-i-fix-it
4- The green chat bubble should appear after a few seconds in the bottom right corner.

Luc T. #39973

Your modem has big problem. Contact technical support.