Slowness and dropped calls?

Samuel G. 76704

Hi All!
I have seen 2 issues and i'm not sure if the issue is due to my SIM or whatnot but here is what's going:
1. Speeds, sometimes i get huge ping spikes on my iPhone XR, i am within the island of montreal and sometimes, things can take a few minutes to really load compared to TELUS.
2. Sometimes my calls drop, or when i pickup i have to say hello a few times for it to actually pick up. Is this a known issue? Or it’s because we don’t have VoLTE? I don’t know.
Thank you

Alexandre B. 88387

Greetings Sammy,
Is it a new problem or it started yesterday?
There has been a huge down in the services yesterday and you might still experience problems.
I would suggest to hard reset your iPhone XR and perhaps try the sim card on another phone if you can.

Justin

Hi Sammy,

Some people ask that questions sometimes.
Did you try to restart your phone?
Some people take their SIM card off and then put it back.

Fell free to share if the problem is resolve.

Maybye you will have to contact FIZZ support for more informations:

To contact support by chat you must be within hours of operations for a quick response, otherwise leave your message and they will contact you.

1- Log in to your account
2- In the right corner (bottom) click on the “?” and type your question in the little “chat”.

Otherwise, simply leave a message on the platform of your choice, be it Facebook Messenger, iMessage, WhatsApp or privately on Twitter.

Have a good day

Alexandre L. 85994

I had personnaly some kind of theese problemes when Id start with Fizz and I had a tutorial video from the support about APN. Was really helpful and now it works very well.
Good luck and have a nice day!

cristi

very interesting. i had the same issue with ping.
we dont have volte and the voice goes to 4g and data to Lte.